The pool is beautiful beyond words & virtually maintenance free because we followed their recommendations & opted for the infloor cleaner, power cover, auto fill, solar heater (extends season), ozonator & freeze protector. Robert designed a pool for a space riddled with challenges. Because of Robert's design and expertise, we have an 11x32 piece of artwork. Chris was instrumental in understanding what we were looking for and helped us achieve it. Doug, their service guru gave us a complete orientation at start up and always available for "new owner" questions. They helped us realize a dream. We will forever be grateful.
New Mexico Pools were wonderful. They also did my landscaping and driveway (for an acre lot). The first meeting I told Robert Horne this yard is a mess I have no idea where to begin. He said "I have a vision" and he did. Within a week he had drawings etc. We tweeked and he enhanced and now people tell me my yard, pool and landscaping look like a resort. They also stayed on schedule and during the entire process I had Robert's phone number NOT a customer service call center's number. I had the same pros at my house everyday that knew what work to complete and at what point we were with the pool,driveway,landscape. It was truly a pleasure
These guys are excellent! Great to work with, know thier stuff and something hard to find in contractors-they clean up after themselves and show total respect for the customers property. They guided us through the decision process and were in constant communication through out. The pool looks fantastic! I would highly recommend Robert and Paul, they have a top notch business! Thanks again guys!
Robert from NM pools is the best! He has personally oversaw maintenance, service, and repair on my pool since we moved to this house. Robert, thanks you for all that you do to go out your way to ensure top notch customer service, sound advice, honest, and just being an all around good man! And always prompt, upfront, and extremely knowledgeable. Thanks you very much ! A+++
Simply the best!
Have been a new pool owner with our new home in Albuquerque, new to us. The pool is about ten years old and has had a few minor issues, which have been resolved. Turned on the pump today and it was more than a small leak. After a brief phone call with Paul the GM of New Mexico Pools and Spas, Paul was on his way to diagnose our problem. After Paul arrived he had isolated the leak and had the ten year old pump repaired and working better than before. Very professional and courteous. Thanks.
From designing our pool to learning how to maintain and run it, all of New Mexico Pools & Spas employees were beyond helpful. Building a pool is a huge project. With so many decisions to be made, New Mexico Pools & Spas walked us through every step. From removing literally over 25 dump truck loads of sand from our backyard to level it out, digging the massive hole for the pool, building a retaining wall, pouring the pool and deck, adding the equipment, and then the final touches like tile, color and texture to our pool deck, a fountain with stacked stone, lighting, etc., all staff were extremely helpful and respectful of our wishes and of our property. We never have had any issues with communication, even to this day. We can always call the office and have our questions answered or an appointment scheduled. It is nice to work with a company that is well-managed and that understands and listens to the desires of its customers.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Services: Cleaning, General repairs & maintenance
My husband and I recently bought a home with a pool As first time pool owners we had no idea what we were doing.
Our pool turned a sickly green and despite our best efforts we weren't able to get the water back to a healthy state.
I called NM Pools and Spas and they were able to fit us in quickly. They came, tested the water and did their best to see if it could be chemically treated. Unfortunately we needed to dump the water and start from scratch.
They emptied the pool, did an acid wash, changed out the sand in our filter and made the process of refilling the pool as easy as possible.
For every appointment, the gentleman who were performing the maintenance/cleaning were on time and absolutely pleasant to work with. They spend time to explain every step of the process and were happy to answer all of my questions.
We're very pleased with the services we received and the cost, to me was very reasonable.
We're able to enjoy our pool again.